We will explain in the following order:
Your local environment
Your network connection
Still no luck?
1. Your local environment
1) Operating System
Make sure you are using one of the following OS:
Windows
MacOS
Linux
Update your OS if it is outdated.
2) Supported browsers
Make sure you are using one of the following browsers:
Google Chrome
Firefox
Safari
Microsoft Edge
Update your browser if it is outdated.
3) Browser configuration
Make sure your browser is enabling the following:
Cookies
Web storage
2. Your network Connection
【Investigating the cause】
API server
Check if you have access to the API server by opening this link in your browser:
If you see something like this, it means you have access.
(If you could not, please move on to 【Solving the issue】section below.)
Test server
Check if you have access to the Test server by opening this link in your browser:
If you see something like this, it means you have access.
(If you could not, please move on to 【Solving the issue】section below.)
Content server
Check if you have access to the Content server by opening this link in your browser:
If you were able to download a “ping” file with a “good luck” message inside, it means you have access.
(If you could not, please move on to 【Solving the issue】section below.)
WebSocket
Check if you have access to WebSocket by opening this link in your browser:
If you see something like this, it means you have access.
If you can’t, contact your system administrator and ask if they have access to this link:
wss://track-prod.orca.run/socket
wss://track-prod-frontend.orca.run/socket
(If you could not, please move on to 【Solving the issue】section below.)
【Solving the issue】
1) Try switching to a different network
If it is impossible switch to another network, or you tried but the issue continues, please try step 2) :
2) Configure your network settings
Check the following to see if it is blocking the connection:
Your firewall
Your proxy server
Your preinstalled antivirus software
Your browser extensions (For example: Ad blocker)
Contact your system administrator if you need help for this step.
3. Still no luck?
Please go through the following steps:
Open your dev tools:
Open the Console tab:
Refresh the page and take a screenshot 📷✨
Open the Network tab:
Refresh the page and take a screenshot 📷✨:
Check if the same issue occurs in https://app.tracks.run/tutorial
Finally, please contact our support team with:
The results after checking if the same issue occurs in https://app.tracks.run/tutorial
Screenshots 📷✨of your Console tab & Network tab
Details about any network issues you’re aware of